Return & Refund Policy

Thanks for choosing hdonegala.All of our Products are strictly tested by our quality inspection team before shipment. You will receive a response within 48 hours.

We want our customers to be satisfied with their purchase. Your satisfaction is our top priority!

Return policy

You can initiate a return within 30 days (natural days) of receiving the item. Returns outside of the 30-day(natural day) return window will not be accepted. Refunds will be applied to your account once the item has been received and inspected through our warehouse.

To qualify for a general return, the item(s):

Must be in resalable condition

Must be free from scratches and/or defects

Must be in the original manufacturer’s box and packaging and be free of writing.

Must not be missing pieces

Must not be clearance/liquidations/closeout

Damages and issues

If there is any manufacturer defect, you may return your order for a 100% refund within 30 days(natural day) of receiving it. (NOTE: If there is any manufacturer defect or shipping damage, please contact us within 48 hours and take photos and videos to show us the defect for us to verify.) If there is no manufacturer defect and you simply changed your mind or want a different size, you still can return it. You need to pay for the shipping to ship it back to us and make sure the product is sealed in its original package and in a resalable condition. Once we receive the product and verify that the product is in new/unused condition, we will issue a refund.

 If your return is accepted, we will send you information regarding the return address. Items sent back to us without prior request for return will not be accepted.

Exceptions / non-returnable items

Certain types of goods cannot be returned, such as goods that are damaged due to non-quality problems, and goods that affect secondary sales. If you have any questions or concerns about a specific item, please contact us.

Exchanges

The exchange will be considered as a return and re-purchase. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.